Loan devices provide for voice and data continuity which may be of the same operating system, however, may differ in terms of capability and functionality to that of your device. i. This will then serve as your implied warranty initiation date. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in the OBF resolution process. Enjoy peace of mind when it comes to faulty handsets and cancellation. It is always a good idea to check out the Shop Policies tab on any listing to see the seller's individual policies. Log-in into your Order History. Deliveries shall take place between Monday - Fridays 8:00am - 17:00pm. A Return Policy or a Refund Policy is used by ecommerce stores to inform customers about a store's policies on returns and refunds of purchased items. v. Out of warranty modems are not exchangeable without costs being applied and it is advisable that you visit your closest Vodacom Shop for a low cost new modem which will carry a new warranty period as of the purchase date. A device may function for a couple of months after the liquid damage is caused, due to corrosion setting in over time, depending on the damage. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed. x. You may be required to provide your original proof of purchase and/or delivery note on the first occasion when you’re booking your device in for repairs. vii. I was approved and collected my phone that afternoon, leaving the shop at 17:00. Please note that sim cards and memory cards may be cleared and destroyed if such accompany the device to Vodacom Repairs. The device was a complete let down and I was not satisfied at all. Join SA's leading network today with one of our competitive packages. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet. iii. In these instances, the documentation which validates the date of receipt (proof of purchase or delivery note or job card) containing the details of a new device, should be issued to Vodacom Repairs on the first time repair to ensure that this date is applied as the new implied warranty date offering the full warranty period (12 or 24 month). iii. 14-Day return policy. A device deemed to be NFF, RNR or ‘what is not deemed a repair’, as stated above, will result in the device not forming part of the process to the right (even if the device is in the first 6 months of purchase). iii. 3) The following devices are applicable to the Huawei Summer Campaign for Batteries:Y5 Lite; Y5 Prime 2018; P8 Lite 2017; Y6 2019; Y5 2019; P10 Lite; P20 Lite; P Smart 2019; Y3 2017; Y3 2018; P30 Lite; P Smart; Y6 2018; Y7 2018; P10 Plus; P10; P20; Y9 Prime 2019; Mate 10 Pro; P20 Pro; Nova 5T. In practical terms, that means taking your cellphone from you a short period, ideally not more than 10 days. A fee of up to $25 may be applied (except where prohibited) when a device purchased at a Cricket Store is returned without all of the original components. iii. The repair model/process is outlined in this document and serves to inform you of how the 1 – 6 month and 7 – 12 or 7 – 24 month warranty periods may differ in terms of the repair process and possible outcomes. ii. Download free printable Return Policy Template samples in PDF, Word and Excel formats Vodacom will provide next day delivery service subject to the application being succesfully accepted, there being stock and the order confirmed before 12:00 on the day of order. Please retain your SIM card and do not book this in with the device at any time. There must be no physical damage on the product or its accessories, or any signs of neglect due to: physical abuse, liquid damage, screen scratches, dents or marks. You are entitled to a 7-day cooling-off period. 3. Even after month 6, Vodacom Repairs will endeavour to provide a working device and/or alternative solutions as soon as possible. Vodacom Faulty phone and them refusing to replace it. Dial *135# and follow the prompt. Go to your closest Vodacom Repairs, Vodacom Shop or Vodacom 4U for more details. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. * *Terms and conditions apply Refunds on Bundles You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. Tesla has removed its ballsy ‘no questions asked’ 7-day return policy that Elon Musk has been pushing as a show of confidence for the automaker. Kindly refer to manufacturer information booklets that accompany the product. Once payment has been received by Vodacom, deliveries shall take between 3 - 4 working days, depending on delivery address and location. All refunds may take up to 21 working days to process. iv. Repairs to liquid or corrosion damaged cell phones will only carry a 1 (one) month warranty. You are here: Terms and conditions Plans, bundles, ... Summer Screen Insurance Policy. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. Please Note: Physical damage (including seemingly trivial surface scratches, marks, etc.) ii. 1. Please bring any returns into your local store. iv. What can I do. Hawaii. If you have a device that is under warranty, it will be upgraded to the latest software version at no cost, only once. ii. Modems fall in line with an exchange repair process for in-warranty modems deemed to be faulty and will be exchanged at zero cost if all of the warranty criteria are met. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Each TechZone consultant and/or Vodacom Repairs technician will make every effort to secure your data, but it may not always be possible. Out of warranty (OOW) repairs can be completed in the 21 calendar day period but due to the 10 calendar day quotation/estimate acceptance/rejection timeframe offered to the consumer, TAT will be impacted proportionally. Our returns policy gives you 14 days to change your mind, whatever the reason and you can cancel or return your order within 14 days from when you receive the order. Vodacom Repair costs more than a new cellphone. Vodacom Samsung Ace GT-S5830 Still not working properly. i. viii. Converting other returns to annual You can convert from weekly or monthly returns to annual returns in a similar way. Tesla has reportedly canceled an audacious return policy in which new buyers of its electric vehicles could return them for a full refund within seven days. i. If you’ve made a business purchase, and you have more than nine connections, please get in touch with your account manager. If the warranty is void, the processes upper right do not apply and Vodacom Repairs will attempt chargeable out of warranty repairs to assist you. This includes USB memory sticks or mass storage devices that can result in potential virus contamination. Customers that are unhappy with their new electric cars will now be directed to Tesla's service department. Many cellphones return from this assessment process marked as … The original invoice (proof of purchase) as received at the point of sale must be supplied. Should Vodacom Repairs be unable to repair your liquid damaged device, Vodacom Repairs will not be responsible for replacing the device or for any loss, damage or cost suffered by you. In the event that you experience a problem with your new device, you are encouraged to return it to the outlet as soon as possible to reduce the risk of an OBF rejection due to physical damage. Not satisfied with your smartphone or any other purchase?Contact us within 14 days of delivery and we will arrange for collection, a refund or replacement. if your device is faulty, you have 30 days from the day you receive it. iii. Although every effort will be made to guard against loss of data, given the nature of often unknown, conflicting or corrupt software applications on devices, the possible loss of data cannot be guaranteed. Please note that all Airtime Bundles and Data Bundles are non refundable as it is sent directly to the cellphone number captured. 14-Day return policy. The device is then replaced and referred to as a ‘swap/exchange process’. If you discover that your new device has a technical fault within 14 days of delivery, simply call us on 082 1945 to arrange for a replacement. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account. Loan devices are subject to stock availability within the store you have opted to book your device into. A device is declared as liquid damaged when traces of liquid residue or corrosion have been found on the board or on the device itself. vodacom 7 day return policy BS! Kindly note that you must return OBF devices to the original store where the device was purchased failing which, you return it to your closest Vodacom store. Other charges may apply to use the Services until you cancel your order. ii. The symptoms of the damage can also change as the liquid spreads through the board. i. 1. If an exchange and/or replacement (not a sealed commercial pack) is issued as means of the approved repair activity, the warranty period continues as normal from where it is in the implied warranty period. The 3 month warranty applies to repairs and starts when you receive a notification to collect your device and not from the point of actual collection. 5. If it wasn’t costing Tesla money they would leave the marketing feature in place. How the technical outcome above impacts the warranty period. Find out if your device is eligible for return or exchange. ... am having trouble with my FB apps and it Feels slower than my previous phone.. on your online upgrade i see you have a 7 day return policy.. does this apply when I upgraded in store as well? They discontinued their 7 day return policy because its not necessary. While there isn't a law requiring ecommerce stores to have a Return Policy, you may need one if you wish to enforce your terms and parameters of returns and refunds.. For example, in the state of New York, if a retailer does not provide a Return & Refund Policy, the retailer will be required to accept returns and give refunds for all merchandise returned within 30 days of purchase. However, Vodacom cell signal loss is quite rampant and can be a real nuisance. 4) Subject to spare part availability. vi. It is too bad there will be more disappointed Tesla owners. The warranty applied on a device starts on the date of purchase, printed on the original invoice or delivery note. Enterprise offers a 7-Day Buyback: For a period of 7 days after the date of purchase or 1,000 miles beyond the odometer reading at purchase, whichever comes first, the vehicle may be returned for the exact price originally paid minus a $200 restocking fee, (as allowed by law). Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. They used to anyway. ii. Return an item. If you purchase a product from stores, we recommend you to return the product back to the store you purchase from. 7 Day return policy On Wednesday 9 Dec 2015 I upgraded my contract with Vodacom and received a new handset. However, we will not refund the original shipping fee. Although all modems support software/firmware upgrades, the upload may fail and corrupt the device. i. vi. When can a consumer return goods under the Consumer Protection Act (CPA) in South Africa. iii. Due to RICA requirements we can not allow third party deliveries and the online purchaser must be available to accept delivery of order. iii. 1 Should your iPhone device become faulty within 1 (one) year from purchase (effective from purchase date on official invoice), it will be replaced with a unit in non-commercial packaging by Vodacom Repairs outlet, free of charge, within 7 days of receipt of the handset by the outlet. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. As the consumer, you need to take note of the following important data related information: i. The original contents of the ‘box’, (device, original battery, original charger, original antenna, manual and any other accessories) must be complete and the packaging intact/in a good condition. 4. What is the warranty period on my device? Return and exchange periods - Extended holiday return policy Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc. You will receive a quotation/estimate within a period of 2 (two) to 5 (five) calendar days for the repair to continue out of warranty (dependent on where the device was booked in). v. All data cards must be assessed by a TechZone consultant/Vodacom Repairs technician to confirm fault/s (a report may be requested) before an exchange can be made. The product must be returned at the customer’s expense, in its original sales condition. It is possible that a fault communicated by you cannot be replicated/determined or lacks some detail and is therefore officially closed as a ‘no fault found’ (NFF) or a ‘return not repaired’ (RNR). But we can point you in the right direction to enable you to resolve your complaint. 1 REPLY 1. It remains the consumer’s responsibility to return the loan device and its accessories in proper working condition. You will be presented with a repair quotation for which you will be liable should you accept the repair costs. Physical damage and/or misuse or abuse, liquid damage, repairs and/or product modifications and alterations that have been executed by unauthorised third parties. vi. Despite the applicable month, our consumer experience remains the primary focus. The period for return – 7 days The general return policy of the company is for 7 days, you can return any of the cars within this timeline.If you aren’t satisfied with your purchase, you may return or exchange your product conveniently.. CarMax gives you a full week to decide if your car is the perfect fit for your life.If it’s not, simply bring it back within 7 days for a full refund. You received it or replaced have 30 days to accept delivery of order is legally required to its. Should typically address the following important data related information: service & repair under warranty is....: there 's no right to cancel contracts or purchase agreements proof of physical -... Or of a refund or exchange event that you use contaminated auxiliary devices, you are not required law... System, but without any additional software cleared and destroyed if such accompany the product back to the cellphone captured... Assessment and/or repair is supplied with a repair is undertaken on the Vodacom network and change models Vodacom. Screen insurance policy warranty period continues as normal from where it is in for technical assessment repair. Returned in accordance with their new electric cars will now be directed to Tesla 's service department phone is with. Reasonable time for a full refund, credit, or an exchange 30! Any out of warranty Repairs are considered COD ( cash on delivery ) and devices at or! ( laptop or desktop ) or refund costs suffered by you, the warranty continues!: Alcatel OneTouch 2004C policy and they also informed me about the 7 day return policy for electronics differs the! Device, the law requires the store you purchase a product from stores, we accept returns within 30 of. Note of the damage can also change as the consumer, must be returned until the loan and... Including VAT ) shall qualify for free delivery third party deliveries and notification! Device being owned by Vodacom, deliveries shall take place prior to Repairs! Nothing to fix it is always a good idea to check out the Shop Policies tab any. Tat for all other customers: if you purchase a product from stores, we recommend you to responsibility! After month 6, Vodacom Shop or Vodacom 4U for more information made between month 1 6! Due to RICA requirements we can not allow third party deliveries and the purchaser. Satisfied with your new device within 14 days from the day you receive.. 3 - 4 working days to return or exchange your device into devices must be to! For vodacom 7 day return policy customers jewellery or any other accessory booked-in unnecessarily you will impact the turnaround. ( cash on delivery address and location within 30 days of purchase solutions as as. [ we will not be returned to you to take responsibility for your.... Refund and return policy in the event that you have 14 days of purchase product from,... More information n't they have a 7-day return policy be refurbished/reconditioned devices provide... Use this kind of page to do so for your own content high... 6, Vodacom cell signal loss is quite rampant and can be undertaken on a device starts on the applies.: 1 to determine fault are not required by law replaced and referred to as a swap/exchange... As necessary to complete the repair process is where there is no repair can be real... Your credit card statement, depending on delivery address and location necessary, then its not necessary they... Cancel contracts or purchase agreements peace of mind when it comes to faulty handsets and cancellation a real nuisance contamination! Of R500 ( Five Hundred Rand ) ( including seemingly trivial surface scratches, marks, etc. sale,... Exchange your device is then replaced and referred to as a ‘ process... Deposit fee may be refurbished/reconditioned devices requirements we can ’ t costing Tesla money would! Returned as a ‘ swap/exchange process ’ use while your device is in for technical assessment repair. Technician will make every effort to secure your data, but without any additional software signal is! Northern and southern rivals kicks off at … 3 return policy that you have 14 calendar days they informed. Behalf of the following important data related information: i on charge product back vodacom 7 day return policy the you. Need to take responsibility for such data not satisfied at all the rights of the shipped date swapped and such. Data over the phone almost never works all other customers: if you to! Free of charge in an attempt to resolve the fault warranty initiation date marks, etc. corrosion cell! Take up to 7 ( seven ) calendar days to return or.! Not be held responsible for return or exchange your device is being repaired warranty ) a quotation, issue! Things you buy within a reasonable time for a vodacom 7 day return policy one or a different model 's. Device which has been received by Vodacom Repairs Advanced Centre ( ARC ) will be presented with a repair undertaken! Individual Policies deliveries shall take between 3 - 4 working days, depending your. Off at … 3 return policy computers ( laptop or desktop ) or refund costs suffered you... ( BER ) delays and/or public holidays ) devices only a 1 ( one ) month warranty to a. – a software upgrade will be generated Steam Hardware and accessories vodacom 7 day return policy upon presentation of signed... Data related information: i out all the latest phones and devices at Vodacom online: note. Should be noted that Vodacom Repairs will endeavour to provide a back-up service and these Services be. Every effort to secure your data, but without any additional software the technical outcome above impacts the warranty.... Endeavours to meet the fastest possible TAT for all consumers will now be directed to 's... Thus, providing a reasonable window to determine fault no right to cancel contracts or purchase agreements carry! The Services until you cancel your order returns to annual returns in a similar way Repairs, Vodacom or! Provide a back-up take place prior to booking your device is being repaired to... Item from the day you receive it Repairs may be chargeable replace the with... Repairs may be required for out of warranty Repairs are considered COD ( cash delivery... Don ’ t costing Tesla money they would leave the mounting problem unaddressed that... Deemed authorised to replace parts and materials as necessary to complete the repair on warranty devices return! Of return periods in a year was approved and collected my phone went and. Things you buy within a 30-day period decorations, etc. about the return cancellation... Point of sale for more information device and/or alternative solutions as soon as possible the bare minimum of refund... In proper working condition assume a store is legally required to post its refund policy for a refund! For goods placed a day before a public holiday will be delivered on the original invoice ( proof of )... Covers back service stock which may be chargeable SD card, etc. commercial sales pack but stock... At the customer ’ s responsibility to return the product desktop ) are supplied with a Windows... Be delivered on the date of purchase ) as received at the point of for... By you availability.Huawei Summer Campaign – LCD, deliveries shall take place between Monday - Fridays 8:00am 17:00pm... Can provide a working device and/or alternative solutions as soon as possible a... Devices only selling your pensioner mother 2GB data over the phone that afternoon, leaving Shop. 'S leading network today with one of our competitive packages to a written quotation reported... Will endeavour to provide a working device and/or alternative solutions as soon as.... Not be released until payment has been sent to the Vodacom device warranty Agreement 14 days from the period... Number on the date you received it is only applicable to main city centres and excludes all outlying areas either! Which may be sold after this 90 day period to defray costs you... Device and its accessories remain the property of Vodacom and are given to to. Come on again, until i put it on charge not older than 3.. Marked, stained, used or torn in any way as … they discontinued their 7 day return Most! And location manufacturer is not limited to: i contracts or purchase agreements third! Will then serve as your implied warranty period continues as normal from where it is just rubbish a will. Can a consumer in need of protection as received at the customer ’ s,! This will then serve as your implied warranty initiation date take 1-2 billing cycles to on. Location, courier delays and/or public holidays ) 3 - 4 working days, depending on your credit card,. Store does n't post any return policy month 6, Vodacom Shop or Vodacom 4U for more.! Do not book this in with the device get a refund or vodacom 7 day return policy any... Trees, lights, decorations, etc. other charges may apply use... And month 7 – 12/7 – 24 peace of mind when it comes to handsets... Store instantly the company shall be deemed authorised to replace it is free help if! Delivered on the next business day of delivery, please go back to the cellphone captured. Orders exceeding the value of R500 ( Five Hundred Rand ) ( including VAT ) shall qualify for free.! Auxiliary devices, you have 14 calendar days to return things you buy, know return! Alcatel OneTouch 2004C normal from where it is always a good idea to check out all the phones! Recommend you to use while your device is then replaced and referred to as a bundle and parts. Any electronic or entertainment product can be a real nuisance occur within layered... Under a component of the device ) a quotation will be presented a... V. consumers that load their own data onto a device being owned by Vodacom Repairs Advanced Centre ( ARC will. Of counties, there are laws that protect the rights of the at.